Refund policy
Refund & Exchange Policy
At Goth Mama Crafts, every item is handmade, assembled, or finished with care. Due to the handmade nature of our products, all sales are final.
Returns & Exchanges
We do not accept returns, exchanges, or cancellations once an order has been placed.
Please review product descriptions, sizing, colors, and photos carefully before purchasing. If you have any questions before ordering, we’re happy to help.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the shipping packaging
- Photos of any shipping damage
We’ll work with you to resolve the issue as quickly as possible.
Lost Packages
Orders shipped with tracking are considered delivered once the shipping carrier marks them as delivered. We are not responsible for packages that are lost, stolen, or delayed after delivery.
If your package is marked as delivered but cannot be located, please contact your local post office or shipping carrier first.
Chargebacks
By placing an order, you acknowledge that you have read and agreed to our shop policies.
Customers agree to contact Goth Mama Crafts before filing a payment dispute or chargeback so we have the opportunity to resolve any concerns.
We reserve the right to dispute fraudulent or invalid chargebacks by providing order documentation, tracking information, delivery confirmation, product listings, customer communications, and acceptance of these shop policies.
Handmade Items
Because each item is handmade, slight variations in color, texture, finish, or placement may occur. These variations are normal and make every piece unique—they are not considered defects.
Thank you for supporting handmade small businesses!